Claims support

Businessowners' Policy claims are handled by our third party administrators (TPA), Sedgwick and North American Risk Services (NARS.) Which TPA you should contact is based on your Attune policy number. Both Sedgwick and NARS have direct claim intake that can be done via phone or email.

• If your policy # contains an HIBP and is written through Blackboard, please contact Sedgwick.
• If your policy # begins with ABP and is written through Accredited, please contact NARS.
• If your policy # begins with ABOP and is written through Fortegra, please contact NARS.

Best Practices for Submitting a Claim

When emailing, you can choose one of two main ways to submit your claim:

1. Report your claim with a completed Loss Acord form (a blank form is attached at the bottom of this article)
2. Include the following pertinent information:
   • Policy number
   • Policyholder contact information – name, phone number, address, email
   • Insurance agent contact information – name, phone number, address, email
   • Detailed description of the loss

If you choose to phone in your claim or submit it online, please make sure to have the above information handy. Please note: Claims of a serious nature should be phoned in. This allows the loss to escalate immediately.

Information for submitting your claim, such as your policy number, can be found on your policy as shown below.

If you are unsure about your policy number, please contact our Customer Care Team here.

Once your claim is processed, an adjuster will be assigned to the claim, and after reviewing the information provided, will make personal contact.

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Sedgwick

Attune Client Toll-Free Number: 877-636-6996

Fax: 800-393-8104

Hours of Operation: 24 Hours/7 Days a Week, 365 Days

Email: 7210HamiltonUSAAttune@sedgwick.com

Mailing Address:

York Risk Services Group, Inc

Attn: OSC

P.O. Box 183188

Columbus, OH 43218-3188

NARS

Telephone: (800) 315-6090

Fax: (866) 261-8507

Hours of Operation: 24 Hours/7 Days a Week, 365 Days

Email: reportaclaim@narisk.com

Online: NARS-Report a Claim

Mailing Address:

North American Risk Services

P.O. Box 166002

Altamonte Springs, FL 32716-6002

Attn: New Loss Unit

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Claims are handled directly by the Hiscox claims team. If you are a current Hiscox customer and need to make a claim, please call immediately at 866-424-8508; this line is open 24 hours a day, 7 days a week. A Hiscox advisor will collect details and, if necessary, we will appoint a lawyer on your behalf.

If the policyholder becomes aware of an incident or circumstance that could give rise to a claim, please immediately submit a claims notification within the policyholder dashboard or call Coalition at 1.833.866.1337.

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Coalition’s team of claims and incident response experts are ready to provide immediate assistance and reduce the likelihood of an even greater loss.